A Complete Live-in Care Service
As an agency of live-in carers with a long tradition and strong work ethic, we work hard to meet all the expectations of our clients. On one hand, we help families looking for carers. On the other hand, we help candidates who are looking for a placement.
The selection and recruitment process begin when our care agency is contacted by the families of the client. After receiving the filled-out form, one of our qualified consultants gets in touch with the person interested in live-in home care services.
This is followed with an initial telephone conversation aimed at getting to know the clients’ expectations better. We try to understand their needs to determine how our carers can help. During the telephone conversation, we ask the client to complete the Care Assessment form. This form helps us to learn more about the client – their overall health, habits and their preferences, regarding the type of carer they want.
After receiving the completed Care Assessment form, our consultant tries to match the client with the most suitable caregiver from our 20,000+ carer’s database. In most cases, we come up with a number of suitable candidates to let the client choose the one best suited for them. If the desired match is not in our database, we try to find the right person by placing job advertisements, specifying the client requirements.
Once our recruiters have matched all the appropriate candidates who fulfil the criteria, we forward the profiles of the carers to the client’s family to select the one they would like to hire. At this stage, we also facilitate a telephone conversation or Skype interview between the carer and the family, so that they can get to know each other before the decision is finalized.
If everything goes well and the family or the client accepts the terms of cooperation, we send them a written contract for signing. We also help liaise between the parties so that everything, including the logistics, is in place and our carer is fully prepared to take care of the patient and maybe even become their new friend.