How do you differ from other care agencies?
In Roman mythology, Veritas, meaning “truth,” was the goddess of truth, a daughter of Saturn, and the mother of Virtues. Inspired by this, our motto is: “Truth and Trust.”
We specialise in introducing low-cost live-in caregivers. Our innovative approach, refined through our extensive experience in Germany, Austria, and the UK, has allowed us to serve over 20,000 clients in the past 10 years. Our prices are typically 40% lower than the average care rates in the UK, making quality care more accessible.
What is introduction of Live-in Carer from Veritas?
At Veritas Care, we believe in the values of “the old days”—when family members cared for their loved ones in the comfort and familiarity of their own homes. We aim to share this approach with you by introducing caregivers who are compassionate and dedicated to helping vulnerable individuals. While we do not directly provide care, we connect families with experienced caregivers who deliver personalized support in a home environment.
How do I pay my carer? Do I have to pay upfront?
Typically, home care services provided by the caregiver are billed on a monthly basis. However, if you require adjustments to your payment plan, we can tailor it to meet your needs. Payments are made via bank transfer or direct debit, and you never pay upfront for care services.
Is there a minimum contract length?
The length of a caregiver’s stay is flexible and determined by the individual requirements of the client. This is agreed upon directly between the client and the caregiver. We recommend a minimum stay of 6 weeks, with the option to arrange for a longer stay if needed. Caregivers typically stay for a set period, after which arrangements can be made for a new caregiver if necessary. In rare cases where the client feels the match is not suitable, we can assist in facilitating the introduction of a new caregiver, but only upon the client’s written request. When introducing a caregiver, we always consider the client’s preferences regarding the caregiver’s character, religion, and cultural beliefs.
Is my carer assigned to me or can I choose my own carer?
You have the freedom to choose your own caregiver! To begin, you will be asked to complete our online assessment, providing details that help us identify the most suitable candidate for your needs. We will send you the caregiver’s detailed profile for your review. If you are satisfied with their qualifications and criteria, we will arrange an interview either in person or via Skype. If you feel the caregiver is not the right fit, we will provide additional profiles until you find the perfect match. It is always the client who makes the final decision on accepting a candidate. Rest assured, you will receive all the necessary information about the caregiver’s personality and skills beforehand, giving you a clear understanding before the first meeting.
If I am not comfortable with the live-in carer, can I request a replacement?
Of course! Your caregiver is always entirely your choice. If you decide to make a change, you can initiate the process by contacting our office in writing. We will review your request, discuss your concerns, and assist in introducing another caregiver who better meets your needs.
At Veritas Care, we value open communication and always respect the client’s decisions. If you feel the arrangement is not working out, we can help facilitate the introduction of a new caregiver, but only upon your written request.
Please note: As an introductory agency, we cannot gather any information about the service being provided by the caregiver, nor can we monitor related outcomes or the caregiver’s performance. Your satisfaction and comfort are our priorities.
Do the carers have all relevant qualification and certifications?
We do not provide training for caregivers. However, we thoroughly assess our candidates during the interview process, getting to know their strengths and experience to ensure we recommend reliable and qualified professionals. All of our candidates have extensive experience as live-in caregivers, gained in countries such as Germany, Austria, Switzerland, Ireland, and the UK.
Our caregivers are already trained to high standards before being introduced to clients and are fully competent in carrying out their tasks. Additionally, they often pursue ongoing professional development independently to stay updated in their field. When introducing caregivers, we always consider clients’ preferences regarding character, interests, and cultural beliefs.
Examples of qualifications and skills held by our caregivers include:
- 15 standards of the Care Certificate, as recommended by CQC
- Medication Administration
- Dementia Awareness
- Moving and Handling
- Basic Life Support
Do the carers have a valid DBS check?
Before accepting a candidate into our database, we require them to provide an up-to-date enhanced criminal record check through the DBS (Disclosure & Barring Service) in the UK. Additionally, where applicable, candidates must present a no-criminal-conviction certificate from their country of residence. This ensures that all caregivers meet the highest standards of safety and reliability..
Are you CQC regulated?
We operate solely as a private job placement agency, focusing on the introduction of caregivers to clients. As such, we fall outside the scope of the Health and Social Care Act 2008 and are not regulated by the Care Quality Commission (CQC).
What recruitment checks do you provide?
Quite a lot! Our screening process is extensive and thorough. Before accepting a candidate into our database, we:
- Verify recent professional and personal references
- Conduct identification checks
- Require an enhanced criminal record check through the DBS (Disclosure & Barring Service) in the UK
- Obtain a police check from the caregiver’s country of residence, where applicable
- Conduct interviews to assess written and spoken English, personality, and interests
- Collect evidence of recent training by professional bodies
- Evaluate the candidate’s work experience
- Conduct personality analyses and psychometric tests
Our commitment to thorough vetting, reliability, and expertise ensures that we introduce only highly qualified caregivers. You can trust us to help you find the right match for your needs.
Are the carers introduced by Veritas Care employed or self-employed?
Carers introduced by Veritas Care are self-employed. This has some great benefits all-round: the carers are engaged to work for a duration of time that suits both of you and the carer is responsible for their own tax and National Insurance contributions.
What areas do you cover?
We can introduce a carer anywhere in the UK.
When does my carer arrive?
We need around 5 working days to organise the carer’s arrival to your home. The exact date and time will be agreed between you and your carer.
Can I cancel a contract?
You can cancel a contract at any time. The initial two weeks of the contract are treated as a probationary period when either party can cancel at any time. After this period, the standard two weeks’ notice applies.
Do I need to pay employers National Insurance?
No, our carers work on a self-employed basis and there is no statutory requirement to pay Employers NI.
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